Frequently Asked Questions

Welcome to the Mister Mann FAQ page. Below you’ll find answers to our most commonly asked questions. If you can’t find what you’re looking for or need specific advice about Diesel Living Australia collection feel free to contact us—we’re here to help.

 

🛒 Ordering

Q: How do I place an order?

A: Simply browse our collections, select your size, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the steps to complete your purchase.

Q: Can I change or cancel my order after it’s placed?

A: If you need to make changes or cancel, contact us at orders@mistermann.com.au within 2 hours of placing your order. We’ll do our best to assist before it ships.

Q: Do you stock the full Diesel Living Collection in Australia?

A: We curate select pieces from Diesel Living by Seletti and Diesel Living by Berti. For specific product inquiries contact us directly.

📦 Shipping & Delivery

Q: Do you ship Australia-wide?

A: Yes! We offer fast, reliable shipping across Australia with tracking included.

Q: Do you ship internationally?

A: International shipping may be available in your area. Proceed to checkout page to see which countries and cost.

Q: How long will my order take to arrive?

A: Orders are usually processed within 1–2 business days. Delivery typically takes 2–5 business days depending on your location.

🔁 Returns & Exchanges

Q: What is your returns policy?

A: We accept returns within 14 days of delivery for items in original condition with tags attached. Please visit our Returns & Exchanges page for full details.

Q: Can I exchange for a different size?

A: Absolutely. If the fit’s not quite right, contact us to arrange an exchange—we want you to love your purchase. Please refer to our refunds page for more information.

👕 Product & Sizing

Q: How do I find the right size?

A: Every product page includes a sizing guide. If you’re unsure, feel free to email us for advice—we’re happy to help you get the perfect fit.

Q: Are your products ethically made?

A: Yes. We partner with brands that share our values of ethical production, premium craftsmanship, and sustainability.

💳 Payments

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, Afterpay, Elevant Finance, and Klarna interest-free options.

Q: Is it safe to shop on your website?

A: Absolutely. Our site uses SSL encryption and secure checkout to ensure your data is protected.

📍General

Q: Where are you based?

A: Mister Mann is based in Brisbane. We’re proud to be a private Australian business, gay-owned and operated since April 18, 1999. Our commitment to inclusivity and quality has been at the heart of what we do from day one, and we’re honored to continue serving our community with pride.

🌈 LGBTQIA+ Safe Space

We are an LGBTQIA+ friendly lifestyle store, committed to providing a safe, welcoming environment for everyone. We celebrate diversity and ensure that all customers feel respected and valued. Shop with confidence knowing you're in a space that embraces individuality and promotes equality.

🫶🏻 Our Commitment to LGBTQIA+ Causes

At Mister Mann, supporting our community is at the heart of what we do. We’ve proudly donated to the Victorian Pride Centre in St Kilda — a vital space that celebrates and supports LGBTQIA+ voices, stories, and services.

We've also contributed to Only The Brave (OTB) Charity by Renzo Rosso, an initiative that champions inclusivity and provides direct support to LGBTQIA+ individuals through grassroots events, mental health awareness, and community outreach. 

Mister Mann is proud to give back by supporting the Lort Smith Animal Hospital in North Melbourne—an organisation dedicated to providing world-class care for sick, injured, and vulnerable animals. Known for their compassion and commitment, Lort Smith has been a lifeline for pets and their families for decades. Through this donation, Mister Mann honours the bond between people and their animals while helping ensure every pet receives the love and treatment they deserve.

Giving back is more than a gesture for us — it’s part of who we are.

Still have questions? 
We’re always happy to help. Get in touch with us here.